Protect Yourself from Becoming a Victim of Fraud!

DO’s and DON’Ts


  • Install from a reliable source AND renew anti-virus, anti-spyware software, and firewall on your device.
  • Configure antivirus software to run regular automatic updates and virus scans.
  • Protect your home wireless network with a strong level of encryption.
  • Change passwords on a regular basis for confidential web accounts. i.e. online banking, or online shopping sites etc.
  • Set your computer to disable automatic password save features for sites that contain confidential or sensitive information.
  • Know when your Financial Institution and Credit Card statements should be received and contact the institution if they do not arrive (unauthorized address changes).
  • Monitor statement activity to ensure the transactions were conducted by your and notify organization that sent the statement of any unauthorized activity.
  • Log out of your devices after completing an online banking session.
  • Always verify the authenticity of incoming MasterCard or Visa security calls prior to responding.  

Inbound Credit Card Security Calls

When attempting to verify irregular card usage, credit card issuers generally must establish they are speaking to the appropriate person prior to proceeding.  To do this, card issuers may ask the cardholder to verify information such as the most recent purchase, the previous payment date/amount, the statement cycle date, or an account password such as a mother’s maiden name.  

Cardholders should be extremely cautious when supposed credit card security personnel call and solicit their card number, CVC2, SIN, or DOB.  To prevent identity theft and card fraud, cardholders must ascertain the legitimacy of security calls prior to responding to these requests:

  • Advise the caller you will verify their request, obtain their toll-free number, and hang up 
    • Obtain an authentic phone number for the card issuer from an independent source such as the back of the card, a recent statement, or from the issuer’s website
    • Call the issuer and ask for the loss prevention or fraud department 
    • Verify if the card issuer initiated the security call 
  • If your credit card issuer confirms the call is a hoax:
    • Do not respond to the scam 
    • Retrieve the scam phone number from your caller ID display (if available)
    • Consider adding the scam phone number to a ‘blocked caller list’ (inquire with SaskTel about this user-pay service) 
    • Report scam attempts to the Canadian Anti-Fraud Centre at 1.888.495.8501.
  • If your card issuer confirms the security call was legitimate:
    • Ask if it is normal procedure for the issuer to solicit your DOB/SIN, card number, etc. 
    • Identify your concerns about the personal information being solicited by the caller 
    • Arrange having a password assigned to your account in lieu of DOB/SIN verification of incoming MasterCard or Visa security calls prior to responding.

Do Not:

  • Share account numbers and personal access codes with ANYONE.
  • Use public wireless networks to access confidential web accounts through a laptop or other portable device. Essentially, if the info on the site contains information you would post on the front door of your home, do not access that site via public wireless networks. 
  • Respond to unsolicited emails, texts, letters, or phone offers for deals that sound to good to be true.
  • Respond to unsolicited emails, texts, letters, or phone requests for Personal or Payment information such as your SIN, Date of Birth, PIN, card number, CVC2 security code on the back of a card, or other account information.  
  • Respond to unsolicited emails, texts, letters, or phone request asking for confirmation of your User ID & passwords.
Planning and Advice Fraud Protection – DO’s and DON’Ts