COVID-19 Update: May 29, 2020 – Getting ready for Phase Three

Effective Monday, June 1st, all locations will return to regular hours of doors open to the public.  9:30 A.M. to 4:00 P.M. Monday to Thursday and 9:30 A.M. to 5:00 P.M. on Friday.
*Our Grayson and Neudorf Branches that had previously closed over lunch hours will maintain their regular lunch hour closure schedule.   

Effective Monday, June 8th, we will be expanding our in-branch offerings to include face to face advisory services for your Lending, Member Services and Wealth Management needs.

What you need to know prior to meeting with a specialist:

  • Face to face meetings will be booked by appointment only, to ensure we can accommodate our membership in an area that meets social distancing standards. It is asked that only one member attends the appointment. If there is a circumstance that requires additional persons to attend the appointment, these arrangements should be made at the time of booking, to ensure an adequate distancing can be provided.
  • Members are asked to arrive at their appointment at the designated time, to decrease the number of members in our waiting areas.  This will also ensure time for thorough sanitization of office spaces between in-person appointments.  We thank you for your patience and understanding as we work thorough this new process

This is the plan for the foreseeable future and may be subject to change based on government direction and the circumstances in each of the communities we serve. 

We still want everyone to follow the health authority experts’ advice which is to continue social distancing and stay home whenever possible. That means using alternate channels for banking services where they are available. Therefore, even though we are expanding our in-branch services, we still encourage you to bank from home using Online Banking and our Mobile App to perform your day-to-day transactions. Use our ATMs or Night Depository (where available) for your deposits and bill payments. These will continue to be processed regularly throughout the day. We encourage members to please contact your local branch or our main office in Melville at (306) 728-5425 if you have questions regarding how we can meet your needs.

Our employees and members’ health and safety remain top priority. You will see safety protocols in place at all of our branches. We ask that you follow all safety protocols in place.

  • Limited number of members in-branch. You may be asked to wait outside until it is safe to enter.
  • Social / Physical distancing – you will see floor decals in place at branches. Please use these as a guide for social distancing.
  • Increased diligence of cleaning.  
  • Hand sanitizer stations in place at each branch.
  • Glass partitions in place at each front line service station, and in key areas throughout our offices.
  • Please do not enter a branch if you have traveled internationally in the last 14 days, are sick, have cold or flu-like symptoms, or have been in close contact with anyone who has. Please call your branch as we’d be happy to help you over the phone.

We thank you for your continued support and flexibility through this unprecedented time and keeping the health and safety of you, our members, and the employees a top priority.  


COVID-19 Update: May 14, 2020 – Re-opening of Offices

Following the Government of Saskatchewan’s recent announcement to cautiously re-open businesses through a phased approach, Horizon Credit Union is taking the same approach to safely re-open our locations to our members. That’s why you’ll see Horizon Credit Union taking steps to return to a ‘new’ normal.

Effective Tuesday, May 19th, all of our locations will open their doors to members from 10:00 AM to 3:00 PM Monday to Friday*. This will be for transactional services only. All advisory services such as for investment and lending will continue to be by appointment over the phone. 

*Our Grayson and Neudorf Branches that had previously closed over lunch hours will maintain their regular lunch hour closure schedule.   

The reduced hours of operation are only temporary, however are necessary for us to manage cleaning and employee schedules necessary to keep everyone safe. We will inform you when we move to normal operating hours.

Branch openings are subject to change without notice at any time.

Appointments for lending/member/wealth services (i.e. investment, lending, and other advisory service needs) will continue to be conducted by contacting your Representative directly or call your branch directly if you wish to set up an appointment.

We still want everyone to follow the health authority experts’ advice which is to continue social distancing and stay home whenever possible. That means using alternate channels for banking services whenever possible. Therefore, even though we are making in-branch service available, we still encourage you to bank from home using Online Banking and our Mobile App to perform your day-to-day transactions. Use our ATMs or Night Depository (where available) for your deposits and bill payments. These will continue to be processed regularly throughout the day. We encourage members to please contact your local branch or our main office in Melville at (306) 728-5425 to determine if your needs can be met over the phone or through an alternate channel.

Our employees and members’ health and safety remain top priority. You will see safety protocols in all our branches. We ask that you follow all safety protocols in place.

  • Limited number of members in-branch. You may be asked to wait outside until it is safe to enter.
  • Social / Physical distancing – you will see floor decals in place at branches. Please use these as a guide for social distancing.
  • Increased diligence of cleaning.  
  • Hand sanitizer stations in place at each branch.
  • Glass partitions in place at each front line service station.
  • Please do not enter a branch if you have traveled internationally in the last 14 days, are sick, have cold or flu-like symptoms, or have been in close contact with anyone who has. Please call your branch as we’d be happy to help you over the phone.

We thank you for your continued support and flexibility through this unprecedented time and keeping the health and safety of you, our members, and the employees a top priority.  


COVID-19 Update: March 24, 2020 – Closed-Door Accommodations


Effective Monday, March 23, 2020, Horizon Credit Union made the health-centric decision to temporarily lock the doors at all of our locations. We continue to monitor and evaluate the communications from our Federal and Provincial Governments and commit to serving you, our members, as best we can during this COVID-19 pandemic.  Even though our doors are closed to the public, our staff remain on-site to ensure your essential financial service needs are being met. Please see the below solutions on ways we can accommodate your financial requests:

Deposits

a. ATM – Available at our Melville and Grenfell locations. We will be reviewing these deposits twice per day (Mon to Fri). This service is available for ALL Credit Union members through our Ding Free Network of ATMS. 

b. Night Deposit – Available at our Melville and Wolseley locations. We will be reviewing these deposits three times per day (Mon to Fri) to ensure prompt deposit of funds. When utilizing this service, please ensure that the following information is included with your deposit: Full name, account number, phone number and transaction instructions. This service is only available for members of Horizon Credit Union.

Please use option A or B whenever possible, prior to utilizing option C.

c. Hand an employee your deposit through the door in an envelope with your account number written on the envelope and we will complete the deposit for you. This service is only available for members of Horizon Credit Union.

Cash withdrawals

a. ATM – Available at our Melville, Grenfell and Wolseley locations. Use your debit card to withdraw cash from your account.

b. If you do not have a debit card, please let us know we can provide a card to you to use going forward.

Please use option A or B whenever possible, prior to utilizing option C

c. Tell an employee through the door how much cash you require, and your account number and we can complete the withdrawal to provide you the cash.

Cashing Cheques

a. Provide the cheque that you are requesting to be cashed to one of our employees through the door. Our staff will verify the cheque as normal and will provide the cash to you.

Bill Payments (Horizon Members Only)

a. ATM – Available at our Melville and Grenfell locations. You can complete bill payments through the ATM with your debit card.

b. Night Deposit – Available at our Melville and Wolseley locations. Place the bill payment in an envelope and write your name and phone number on the envelope along with the account number which is to be debited and we will process it on your behalf. The night deposit will be opened and reviewed three times per day (Mon to Fri) to ensure prompt processing.

c. Memberdirect or Mobile App – If they are bills you have previously paid, the vendor will be available on Memberdirect or the mobile app for you to pay.
If you have a new bill that requires to be set up, please call us with the account you would like us to add and you will then have access to pay online or on the mobile app.

d. Phone your local branch and we can complete the bill payment for you from your account.

We recognize that every member and their situation will vary, and we are doing our best to navigate these unprecedented times with you. We encourage members to please contact their local branch or our main office in Melville at (306) 728-5425 if you have any questions or concerns. We anticipate increased call volumes and ask that if you are unable to get through to us, that you please leave a voicemail message with your name, phone number and a brief note outlining your inquiry so that we can have the appropriate specialist call you back. Thank you for your support in keeping the health and safety of our members and employees of top priority.


COVID-19 Update: March 21, 2020 – Service Delivery Change


Effective Monday, March 23


Horizon Credit Union recognizes the growing concern surrounding the COVID-19 virus and the uneasy feelings that many are experiencing.  Through this time, we continue to evaluate how we deliver essential services, while ensuring the safety of our staff and members.  We are here to serve you, just in different ways.

Amid this crisis, we are changing how we serve our members.  Effective Monday, March 23, Horizon Credit Union will temporarily be locking its doors in all locations.  We will continue to serve our members, just in different ways.  It is planned to evaluate and service your needs in order to continue to provide you essential services while providing safety.  We are committed to serving you and will be available to answer your calls and emails to provide you with the service and advice you require.

We ask that you utilize our electronic channels available to perform your day to day transactions, with MemberDirect, Mobile Banking, INTERAC e-Transfer, Direct Deposit, and ATM networks for transactions such as paying bills, account inquiries, sending/receiving money, and obtaining cash.  We will continue to offer cash services for members by appointment. 

We are committed to making this change as seamless as possible for our members by doing the following:

  • Offering alternate ways to bank remotely through ATMs or online or mobile channels. 
  • Processing transactions over the phone without service fees.
  • Reaching out to our community organizations, business & consumer members who use in-branch services most frequently to reduce impacts of this temporary change in service.
  • Businesses can utilize our Night Deposit where available.  It’s as simple as putting your deposit & deposit slip in an envelope and dropping it in the depository.  Our employees will be processing these transactions regularly.
  • Member appointments for wealth, lending, and other advisory service needs will continue to take place over the phone.
  • Crown utilities in Saskatchewan have implemented bill-deferral programs for up to six-months – for more details on these programs, click here.

We’re here to help our members and are committed to working with our personal, farm and business members on a case-by-case basis to help our members manage through this challenging time.

We wish to remind you that deposits held in Saskatchewan credit unions are fully guaranteed by our regulator Credit Union Deposit Guarantee Corporation (CUDGC). There is no limit to the size of deposit covered by the guarantee – whether $1 or $1,000,000 or more, all deposits are fully guaranteed. CUDGC has also provided their update on the COVID-19 crisis.

Please email us at info@horizoncu.ca,call 306-728-5425 or your local branch and we will work with you to meet your financial needs.  We anticipate increased call volumes, so please be patient.  Rest assured our staff will be here to help you.

We are doing our best to navigate these uncertain times as the progress of the virus continues, and the impact is made known. We thank you for your support in keeping the health and safety of our members and employees the priority.



COVID-19 Update to our Members: 03-15-2020


The World Health Organization has declared COVID-19 (the coronavirus) a pandemic, Horizon Credit Union wants you to know that the health and safety of our employees and our members is a priority and we are actively monitoring this situation

As a part of our business continuity and pandemic plans, we are currently reviewing areas of potential risk and are taking appropriate measures where needed with health and safety being priority. Actions based on the current situation include:

• Encourage and promote every-day preventative actions.
• Hand-sanitizer is available for employees and members to utilize at each branch location. We encourage you to use hand sanitizer when visiting our branches.
• Increased cleaning on commonly touched surfaces.
• Restricting all “out of province” business travel until further notice.
• Self-isolation practices for all employees returning from personal travel from high risk locations.
• Reporting any illness to leadership

How do you keep banking? Digital and remote services:

We understand you may have concerns about visiting public places during this time, including your local Horizon branch. We want to remind you of our digital services give you the ability to bank from anywhere 24/7. These include:

MemberDirect® Online Banking

Horizon Credit Union Mobile App

Direct deposit. You can have any regular cheque you receive automatically deposited for you. Give us a call to find out how: 306-728-5425

Paying bills. You can pay bills online using MemberDirect Online Banking or through our Horizon CU Mobile App. You can also make arrangements with your bill payment vendors to set up pre-authorized bill payments – where your payment is automatically debited from your account each month.

ATM Network allows you access to your funds anytime of the day or night

You can also call any branch location to be assisted with loans, mortgages, investments, and financial advice – all over the phone. Call during business hours are Monday – Thursday – 9:30 AM to 4:00 PM; Friday 9:30 AM – 5:00 PM; Call your local branch today.

Questions or concerns?

If you like to keep updated on the coronavirus, we recommend the following sites. They’re reliable and trustworthy:

• Canada Health
• Saskatchewan Ministry of Health
• World Health Organization

We continue to monitor the situation and will provide updates as developments may impact members.

We remain committed to serving you safely and remind you that we’re here to answer any questions or concerns you may have.

If you have any questions, please contact us at 306-728-5425.

News and Updates COVID-19 Updates