Consumer Protection & Privacy

At Horizon Credit Union developing long term relationships is the foundation of our commitment to our members. We are committed to high standards of conduct to maintain your trust while living out our co-operative values. We provide education for our staff and our members to assist them in protecting personal identity and to ensure every precaution is taken to keep member information safe.

Our Philosophy on Privacy

Credit unions in Canada have a long history of respecting the privacy of their customers. As a co-operative financial institution, we are committed to developing policies, procedures and service offerings that address privacy concerns.

We continue to protect your privacy and your right to control the collection, use and disclosure of your personal information. We have procedures in place that guide our employees and directors in maintaining confidentiality. What has been our ongoing business practice has become our documented commitment to you.

Horizon Credit Union Board of Directors has adopted the Credit Union Code for the Protection of Personal Information, established related Policies and Procedures and appointed a Privacy Officer. Our employees understand the importance of the policies and procedures and follow them carefully.

To find out more, read our Privacy Code, or contact our Privacy Officer.

Defend Yourself Against Fraud

Please click HERE to view an Awareness Booklet on how to defend yourself against fraud.

The Competition Bureau provides a fraud quiz that contains helpful tips to educate you on how to avoid falling victim to fraud.  Click here to take the Interactive Fraud Quiz.

For information on fraud activity or to learn more about scam activity and how to protect yourself, visit the Canadian Anti-Fraud Centre at:

Consumer Protection