Your Personal Information

Your Privacy Is Our Priority

Credit unions have a history of respecting the privacy of our members and customers.  Your Board of Directors has adopted the Credit Union Code for the Protection of Personal Information.  We have policies and procedures in place to protect your privacy and your right to control the collection, use, and disclosure of your personal information.


Why Do We Collect Your Personal Information?

We use your personal information to help us provide the highest standards of financial service.

We collect this information from you directly, with your consent, and according to the terms of the product and service arrangements you have made with or through us.  Information is also obtained with your consent from credit bureaus, other financial institutions, and from the references you provide to us.


Your personal information is collected for one or more of the following purposes:

  • To verify your identity;
  • To understand your needs and eligibility for products and services;
  • To open, maintain and administer your accounts and provide financial services that meet your needs;
  • To obtain credit reports, evaluate your credit rating and credit worthiness, and check references;
  • To administer and manage security and risk in relation to your accounts and the financial services provided to you;
  • To comply with legal and regulatory requirements;
  • To assist in dispute resolution; and
  • To offer and provide you with other products and services of the credit union and of our affiliates and service suppliers.


What Personal Information Do We Collect?

The information we collect may include, but is not limited to: your contact information, date of birth, gender, income, marital status, employment history, financial records, Social Insurance Number (SIN) or other government issued identification numbers, and credit history.

The law requires us to ask for your SIN when you open an interest bearing account.  We also may use it to identify you with credit bureaus and other financial institutions for credit matching purposes.  However, providing your SIN is not a condition of service.


With Whom Do We Share Your Personal Information?

We only share your personal information with your consent or where we are required or permitted to do so by law.  We never sell, rent, or lease personal information to third parties.

When you become a member or open an account with us, you agree to the terms of our Financial Services Agreement and an account agreement.  Both require your consent to allow us to share information with our suppliers and affiliates.

We use trusted, reputable suppliers to provide cheque and statement printing, data processing, member and customer research and surveys, and payment clearing services.  We provide suppliers with only the information necessary to perform the required services.  To ensure confidentiality, personal information is removed form market research and survey reports provided to the credit union.

We ensure our suppliers implement security standards for information handling that are equal to our own, and we require them to protect your information in a manner that is consistent with our Privacy Code.  In the event our suppliers are located outside of Canada, they are subject to the laws of the foreign jurisdiction and may be required to disclose personal information in accordance with those laws.

Your information is sometimes shared with our affiliates to ensure we offer you a full range of financial products and services.  Our affiliates are also required to protect your information in a manner that is consistent with our Privacy Code.


Your Right to Access and Verify Personal Information

You have the right to access, verify and update your personal information at any time.  For more information, contact Horizon Credit Union at the Grenfell branch.


The 10 Principles of the Credit Union code for the Protection of Personal Information

1.       Accountability:  We have designated a Privacy Officer who is accountable for our compliance with the principles of the Code.

2.      Identifying Purposes:  When we ask you for personal information, we will identify the purposes for which it will be used or disclosed.

3.      Consent:  We require your knowledge and express or implied consent for the collection, use or disclosure of personal information, except in specific circumstances as described in the Code.

4.      Limiting Collection:  The collection of personal information is limited to the purposes we have identified for you.

5.      Limiting Use, Disclosure, and Retention:  We will use or disclose your personal information only with your express or implied consent, or as required by law. We will retain your information for only as long as is necessary to fulfill identified purposes.

6.      Accuracy:  We will keep your information accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.

7.      Safeguards:  We will protect your personal information with appropriate security safeguards.

8.      Openness:  We will make specific, understandable information readily available to you about our personal information policies and practices.

9.      Individual Access:  Upon request, we will give you access to your personal information, and information regarding how it is used or disclosed.  You are entitled to question its accuracy, its completeness, and how it is used.

10.  Challenging Compliance:  You are entitled to question the Privacy Officer about our compliance with any of these principles.


View Horizon Credit Union’s Privacy Code

Consumer Protection Your Privacy